Defining Process Monitoring in Real-Time Designer

Process monitoring enables the monitoring of the activities on an employee (client) desktop. The activities to be monitored are represented as processes and tasks that can be monitored by the Real-Time Solutions solution.

This chapter introduces Desktop Analytics’ Process Monitoring concept and describes how to configure the necessary elements in Real-Time Designer for Desktop Analytics’ Process Monitoring scenario. Together with the Application Monitoring, the Process Monitoring can be used to support workforce management (WFM) efforts, which work together to facilitate the analysis of employee productivity and efficiency.